Shipping and Returns
Shipping & Rates
Shipping is not included in pricing of artwork, prints or consumables.
My aim is to ensure that you receive your order as quickly as possible, while ensuring that each order is safely and securely packed for transportation.
A tracking number will be provided once your order has been dispatched, and your parcel will be left at your local post office if there is no one available to accept the delivery.
Shipping costs cover fees, packaging supplies, time, labor, and storage.
Shipping within Australia
- All packages are sent with Australia Post - I have found them to be the most reliable, Australian based service.
- Please note that this is for shipping timelines only, and does not take into account printing and packaging times. If you require a package for a specific day, please contact me beforehand via offbeattassieartist@gmail.com
International Shipments
- Shipping costs are calculated at checkout based on package weight and distance.
- Please note: Local guidelines apply once your purchase arrives in the country of destination and may be subject to local Customs duties and/or local taxes in that country. These taxes and duties are not included in your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and not JennaChartrand.com We have no control over the processing time by Customs in each country.
Refused Shipments
If you decide to refuse any shipments from Offbeat Tassie Artist, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
If you have any further questions or special requests, please don’t hesitate to email offbeattassieartist@gmail.com
Returns & Exchanges
Every order, commission, and sale is handled with care and as much clarity and transparency as possible. My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.
Original Artworks & Commissions
All sales of original artwork are final.
Prints and Products
Returns and Exchanges must be requested in writing via offbeattassieartist.
For a Refund, we will refund the value of the item (via the original form of payment). Original shipping and handling charges are non-refundable, You will be notified via email once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Offbeat Tassie Artist
For Exchange, with confirmation of availability, the new item will be shipped to you once we receive your return or photographs via offbeattassieartist@gmail.com
For any questions regarding returns or exchanges, please contact us via email at offbeattassieartist@gmail.com
Your Order
All item prices are shown in Australian dollars and upon check out you will be charged in Australian dollars.
Payment Method
Offbeat Tassie Artist will accept payment via credit card (Visa and MasterCard), Paypal, Cash or direct bank transfer (account information will be provided on your invoice). Our payment process is secure and uses SSL refer to Privacy Policy for further detail. If the above method of payment is not suitable for you please contact me via offbeattassieartist@gmail.com for assistance.
A deposit of 50% is required to commence Commissioned Work. Final payment is required when the work is complete. Progress Payments are also acceptable and will be discussed between the client and Offbeat Tassie Artist. The artwork will not be shipped until full payment has been received.
Order Cancellation
Orders cannot be altered or cancelled once items have been dispatched.
Reproductions and non-original products:
You may cancel your order within the first 24 hours of purchase. Returns and exchanges are handled on a case by case basis.
We are not liable for any mishandling or failed delivery by the shipping service (Australia Post).
Please contact offbeattassieartist@gmail.com within 7 days of receiving your artwork.
Original Paintings:
All sales of original artwork are final. Orders cancelled within the first 24 hours.
Tracking Your Order
Once your order has been dispatched we will then send another email with dispatch confirmation and appropriate tracking information.
Damaged Artwork
We are not liable for any mishandling or failed delivery by the shipping service (Australia Post or Otherwise), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or Australia Post, and we have no control over the treatment of your package in transit. It’s just as much of a disappointment for us to see damaged prints as it is for you to receive them.
That being said, this is how we typically handle situations that fall outside of our control:
Damaged Print
We require you to contact us as quickly as possible, within 1 business day of receiving your artwork, with photos of the damage. Please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
Not Delivered / Lost / Stolen
If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally and request a photo of the delivery. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. We are unable to reprint any order for free that has not been delivered, lost, or stolen.
Contact
Jess Jones, Offbeat Tassie Artist, welcomes your questions or comments regarding this Statement of Shipping & Returns.
– Jess Jones
Offbeat Tassie Artist
Phone: 0424 303 221
Email: offbeattassieartist@gmail.com
Effective as of July 17, 2023